Shipping & Refund Policy

Website: www.savvy-cats.com
Effective Date: November 1, 2025

1. Shipping Policy

Processing Time

Orders are processed within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates & Delivery Estimates

Shipping costs and delivery times vary based on your location and chosen shipping method.
Typical delivery estimates:

• Domestic (U.S. CANADA): 7-14 business days

You will receive a confirmation email with tracking information once your order ships.

Delays

Unexpected delays may occur due to:

• High order volume

• Customs processing

• Carrier issues

• Weather or emergency conditions
  We are not responsible for delays once the package is in the carrier’s possession.

Shipping Destinations

We currently ship to:

• USA, CANADA

Incorrect or Incomplete Addresses

Please ensure your shipping information is accurate.

2. Refund & Return Policy

Returns

We accept returns within of delivery, provided the item is:

• Unused

• In its original packaging

• In the same condition it was received

To start a return, contact us.

You may be responsible for return shipping unless the item arrived damaged or incorrect.

Exchanges

Not available.

Refunds

Once your return is received and inspected, we will notify you of your refund status.
Approved refunds will be issued to your original payment method within 7 business days.

Shipping fees are non-refundable, except in cases where we made an error.

3. Incorrect Items

If your item arrives incorrect, contact us within 72 hours with:

• Your order number

• Photos of the item

• A description of the issue

We will work to resolve the problem as quickly as possible.

4. Lost or Stolen Packages

Once an order is paid by the customer, we are not responsible for lost or stolen packages. We are not responsible for any
 packages that do not arrive. We will not offer a refund. Customers should contact the delivery carrier directly to file a claim.

5. Contact Us

For questions about shipping, returns, or refunds, contact us at:
📧 info@savvy-cats.com